Frequently Asked Questions
Everything you need to know about your Murf Australia gear.
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.
What is your return policy for sporting equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain wearable gear cannot be returned once opened.
Do you offer international shipping outside of Australia?
Currently, Murf Australia focuses on serving the local market, but we are looking into international shipping options for the near future. Stay tuned for updates.
Are your products covered by a warranty?
Yes, all Murf Australia products come with a 12-month manufacturer's warranty covering any defects in materials or workmanship under normal sporting use.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Zip Pay.